AutomatedPlumbing.com Terms of Service

Last Updated: January 25, 2026

These Terms of Service (“Terms”) govern the purchase, installation, monitoring, and related services (“Services”) provided by NFY Interactive, Inc. d/b/a AutomatedPlumbing.com, its affiliates, subsidiaries, employees, subcontractors, and service providers (collectively, the “Company,” “we,” “us,” or “our”). By purchasing, scheduling, accepting, or using any Services, you (“Customer,” “you,” or “your”) agree to be bound
by these Terms.

1. Scope of Services

AutomatedPlumbing.com provides professionally installed water monitoring and automated main water shutoff solutions intended to reduce the risk of water loss at residential properties. All installation services are performed exclusively by plumbers holding an active California C-36 Plumbing Contractor License.

Services may include installation of automated main water shutoff devices, installation of monitoring and leak detection sensors, system configuration and verification, ongoing monitoring services, and optional protection or equipment replacement programs if purchased.

2. Eligible Properties, System Requirements & Authorized Parties

At this time, Services are available only to the legal homeowner of record and only for residential properties with an accessible ¾-inch (3/4″) or 1-inch (1″) main water supply line.

Properties with main supply lines outside of these sizes, including but not limited to 1¼”, 1½”, 2″, or non-standard configurations, are not eligible for installation under these Terms unless expressly approved by the Company in writing prior to scheduling.

The Company does not contract with tenants, property managers, agents, or other third parties for installation, approval of work, or modification of plumbing systems. The homeowner must be present or readily available during installation and is the sole party authorized to approve installation, additional work, pricing changes, or system modifications.

3. Single-Tier Installation Pricing

The Company offers a single-tier installation price intended to cover a standard professional installation under normal conditions. This pricing assumes reasonably accessible, code-compliant infrastructure and functional existing systems necessary to complete the installation safely and properly.

The single-tier installation price does not guarantee that additional work will not be required.

4. Pre-Existing Conditions, Excluded Work & Additional Fees

The installation price does not include the diagnosis, repair, or correction of unrelated or pre-existing plumbing, electrical, structural, or access issues that must be resolved in order to safely or properly complete the installation. If such conditions exist or are discovered, additional fees may apply.

Examples of excluded or non-standard conditions include, but are not limited to:

• Non-functional, leaking, seized, or unsafe main shutoff valves or pressure-reducing valves (PRVs).
• Plumbing that does not meet current building or safety codes.
• Corroded, deteriorated, incompatible, or failed piping or fittings.
• Inaccessible, buried, behind-wall, or enclosed water supply lines requiring demolition or excavation.
• Lack of approved power outlet, improper electrical access, or need for licensed electrical work.
• Multi-unit plumbing systems, irrigation lines, fire suppression systems, well-based water systems, or
  main supply lines outside supported sizes.
• Any condition that prevents safe, code-compliant installation per manufacturer or industry standards.

5. Authorization for Additional Work

If additional work is required to complete installation, the Company or its licensed installer will identify the issue and prepare a written work order describing the scope of work and associated costs.

No additional work will be performed without the homeowner’s explicit approval and signature on the work order. Approval by any party other than the homeowner is not valid.

If the homeowner declines work that is necessary to safely or properly complete the installation, the installation may be paused or canceled, and the order may be treated as terminated pursuant to Section 6 below.

6. Cancellation, Termination & $125 Termination Fee

A non-refundable termination fee of $125 (“Termination Fee”) applies under the following circumstances:

1. Cancellation Before Installation: The homeowner cancels the installation appointment after placing an order and before installation is completed, for any reason other than a Company-confirmed inability to perform the Services.
2. Refusal of Required Work: The homeowner refuses to approve and pay for additional work deemed reasonably necessary to complete the installation safely and in compliance with applicable codes, standards, or manufacturer requirements.
3. No-Show or Inaccessibility: The installer is unable to access the installation location due to no-show, lack of homeowner availability, unsafe conditions, unsecured pets, or restricted access.

The Termination Fee covers scheduling, dispatch, administrative handling, and baseline trip costs. The Company may also retain or charge additional amounts for labor already performed, materials used, or non-cancellable third-party costs incurred prior to termination, as permitted by law.

7. Monitoring Requirement

Active monitoring is required for system functionality and eligibility for any protection, reimbursement, or service guarantees. Monitoring requires continuous power, continuous network connectivity, and an active, paid monitoring subscription.

8. Optional Protection & Replacement Coverage

If purchased, optional protection tiers may include battery replacement, hardware replacement, or offline device remediation for ordinary equipment failure. Coverage does not apply to intentional damage, abuse, unauthorized modifications, negligence, vandalism, or force majeure events.

9. Deductible Assistance Program (If Offered)

If offered, the Company may provide a limited deductible reimbursement benefit subject to active monitoring, operational system logs, enabled automation, and compliance with these Terms. This benefit is not insurance, is capped at the stated amount, and does not replace homeowner’s insurance.

10. Customer Responsibilities

• Provide accurate property and ownership information.
• Ensure the homeowner is present or readily available during installation.
• Maintain power and internet connectivity for monitored devices.
• Avoid tampering with, disabling, or bypassing installed systems.
• Notify the Company of material plumbing changes affecting performance.

11. No Guarantee of Damage Prevention

While the Services are designed to reduce risk, no system can prevent all water damage. The Company does not guarantee the prevention of leaks, flooding, or insurance claim approval.

12. Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for indirect, incidental, or consequential damages. Total liability shall not exceed the amounts paid by the Customer in the twelve (12) months preceding the event giving rise to the claim.

13. No Insurance Relationship

Nothing in these Terms creates an insurance contract. The Company is not an insurer, adjuster, or claims administrator.

14. Governing Law

These Terms shall be governed by the laws of the State of California. Venue for any dispute shall lie exclusively in the Superior Court of the State of California, County of San Diego.

15. Entire Agreement

These Terms constitute the entire agreement between the parties and supersede all prior discussions, representations, or agreements.

16. Chargebacks, Payment Disputes & Unjust Enrichment

The Customer agrees not to initiate chargebacks, payment reversals, or payment disputes (“Chargebacks”) for Services that have been rendered, partially rendered, or made available, except in cases of demonstrable billing error.

Any Chargeback filed after installation has commenced or been completed constitutes a material breach of these Terms.

In the event a Chargeback is initiated after any system, device, hardware, or component has been installed at the property, the Company reserves all rights and remedies available under law and equity, including claims for unjust enrichment, conversion, breach of contract, and restitution.

Retaining installed equipment or continuing to benefit from installed Services without payment constitutes unjust enrichment. Upon notice of a Chargeback, the Company may demand immediate payment, terminate services, require removal of equipment, and/or initiate legal action.

If removal of installed equipment is required due to a Chargeback or refusal to pay, the Customer agrees to pay a hardware removal and system restoration fee of $450.

Refusal to permit removal of Company-owned equipment following a Chargeback or payment dispute may be treated as unlawful retention of property. The Company reserves the right to pursue all lawful remedies, including recovery of attorneys’ fees and costs to the maximum extent permitted by law.